Contact us
Email hello@mochidozer.com. You can also use Settings > Send feedback in the game.
Tell us what happened, your phone model, whether you use iPhone or Android, and the app version. A screenshot can help. Never send your password or full payment-card details.
Purchases and subscriptions
For a missing purchase, first reopen the game with an internet connection and the same App Store or Google Play account used to buy it. If Restore purchases is shown in the Shop, use it for eligible purchases and subscriptions.
Used chips and other consumable items are not restored by the store. If you were charged but did not receive an item, email us with the item name, purchase date, and your App Store receipt or Google Play order number. Please do not buy it again while we investigate.
Manage or cancel a subscription in your App Store or Google Play account. Deleting the game does not cancel a subscription.
Refunds are handled through the store where you purchased: Apple purchase help or Google Play refunds.
Saved progress
Your progress is saved on your device. Please keep the app installed and avoid clearing its data while we investigate a save problem. Reinstalling or moving to another device may lose progress; restoring a purchase does not restore the whole game save.
If progress appears missing, close and reopen the game, then contact us with what changed and when. We cannot promise recovery of a save that has been deleted.
Privacy and deleting data
Settings > Privacy lets you change privacy choices. Delete my data erases the data held by the game on your device. It does not cancel a store subscription.
To ask about or delete data already sent to us or our partners, email us. Our app privacy policy explains what information can help us locate it and how we handle your request.